Appeals

Disagree with a moderation decision? Ask for a second read.

Families and providers can appeal any review or reply we held or rejected. A moderator who was not part of the first decision reviews it within 5 business days, and the outcome is written down.

1. Step 1

   Appeal received

   Acknowledged within 1 business day.

2. Step 2

   Second-moderator read

   A moderator who did not make the first call reviews it.

3. Step 3

   Decision

   Written decision within 5 business days of the appeal.

4. Step 4

   Logged

   Every decision is recorded with the moderator, reason and timestamp.